Lowdown is a fitness and wellness tool, not a medical device or healthcare provider. Its coaching — including anything generated by AI — is for general informational purposes only and is not medical, nutritional, or professional advice. Always consult a qualified professional before making changes to your diet, training, supplements, or medication, and never disregard professional advice because of something the app says.
These Terms of Service ("Terms") govern your use of Lowdown (the "app"), an AI fitness and nutrition coaching app operated by Shabu Pty Ltd ("we", "us"), a company registered in Queensland, Australia. By downloading or using the app you agree to these Terms. If you don't agree, don't use the app.
Lowdown is an evolving product: features may change, be added, or be removed over time, and we may modify or discontinue any part of the service at any time. We'll aim to give notice of significant changes in the app.
You must be at least 16 years old to use Lowdown. By using the app you confirm that you meet this requirement and that the information you provide is accurate.
The coach uses AI (Anthropic's Claude) to generate responses. AI can be inaccurate, incomplete, or wrong, including about calories, macros, recovery, and training. Treat its output as a helpful starting point, use your own judgement, and verify anything important. You are responsible for decisions you make based on the app.
Exercise, dietary changes, and supplementation carry inherent physical risk, including injury and, in rare cases, serious harm. By using Lowdown you confirm that you are voluntarily choosing to engage in physical activity and nutrition changes, and that you assume that risk. Before starting or changing an exercise or nutrition program, obtain clearance from a qualified medical professional — especially if you have (or suspect) any medical condition, are pregnant, or are recovering from injury or illness. Stop exercising immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or other concerning symptoms.
Emergencies: Lowdown and its AI coach cannot recognise or respond to medical emergencies or crises. If you are experiencing an emergency, call your local emergency number immediately — do not use the app.
Sensitive situations: calorie and macro tracking is not appropriate for everyone. If you have (or are recovering from) an eating disorder or disordered eating patterns, or are managing pregnancy nutrition, please work with a qualified professional instead of, or alongside, this app.
Lowdown relies on third parties including Anthropic (AI), Apple (App Store, HealthKit), Supabase (secure relay), OpenRouter (voice transcription), and the USDA FoodData Central database (nutrition lookups). If you connected WHOOP during our beta, WHOOP's terms also apply to that data. Your use of those services is subject to their own terms and privacy policies. We aren't responsible for third-party services, and connecting optional ones is at your discretion.
Your data is stored on your device and handled as described in our Privacy Policy. You retain ownership of the content you create. You grant us the limited permission needed to operate the app (for example, transmitting your messages to the AI provider to generate replies).
The app, its design, branding, and software are owned by us and our licensors. These Terms don't grant you any rights to our trademarks or to copy or redistribute the app.
The app is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy. We don't warrant that the app will be uninterrupted, error-free, or that its output is correct.
To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, or consequential damages, loss of data, or for any health outcomes, arising from your use of the app; and (b) our total aggregate liability for all claims relating to the app is capped at the greater of AUD $50 or the amounts you paid us for the app in the 12 months before the claim arose. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including your rights under the Australian Consumer Law.
You agree to indemnify us against claims, damages, and reasonable costs arising from your breach of these Terms or your misuse of the app, except to the extent we caused the issue.
You may stop using the app at any time by deleting it. We may suspend or end your access if you breach these Terms or if we discontinue the service.
These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland. Where required, mandatory consumer-protection rights in your country of residence (including, for Australian users, the Australian Consumer Law) still apply.
We may update these Terms as the app evolves. We'll update the "last updated" date above and, for significant changes, surface a notice in the app. Continued use after changes means you accept the updated Terms.
Questions about these Terms? Email support@trylowdown.app.